Complaints

COMPLAINTS

 

We aim to provide a high quality service, so we would like to know if you have any concerns. It is your right to make a complaint or voice any concerns you may have with services received from The Ella Centre.

In making a complaint you need to be reassured that:

  • Your service will not be affected if you make a complaint
  • At all times your complaint will be handled confidentially
  • You can stop the process at any time you like
  • You can nominate an advocate or ask The Ella Centre staff to find you an independent advocate.

You are encouraged to initially raise the issue with the staff member concerned. If you’re not satisfied with the outcome, or you’re not happy to discuss the matter with the staff member concerned, you should contact the Service Manager or The Ella Centre’s Chief Executive Officer. You can appoint an advocate to negotiate on your behalf if desired.

Remember it is always OK to speak up.

The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. You can access information on how to make a complaint via their website:

https://www.ndiscommission.gov.au/document/806


 

 


 


VOLUNTEER

Want to make a difference in the world? As an Ella volunteer, you can! All you need to do is take the first step.

LEARN MORE

CONTACT

For more information about The Ella Centre, simply pick up the phone, email or drop into reception to make an appointment, today!

GET IN TOUCH

NDIS

With the introduction of the NDIS, funding in the disability and aged-care sectors is undergoing the biggest and best change in decades.


LEARN MORE